Privacy Policy

Last updated: December 19, 2024

At Cindral, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, company name, and password when you create an account.
  • Profile Information: Job title, department, and other professional details you choose to provide.
  • System Data: Information about your systems, infrastructure, and compliance configurations that you upload to our platform.
  • Communications: Information you provide when contacting support or communicating with us.

Information Collected Automatically

When you use Cindral, we automatically collect:

  • Usage Data: Information about how you interact with our platform, including features used and actions taken.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP address, access times, and pages viewed.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Communicate about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf.
  • Legal Requirements: When required by law or to respond to legal process.
  • Protection: To protect the rights, privacy, safety, or property of Cindral, you, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication measures
  • Employee training on data protection
  • SOC 2 Type II compliance

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@trycindral.com.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

Cookies and Tracking

We use cookies and similar technologies to collect information about your browsing activities. You can manage cookie preferences through your browser settings.

Children's Privacy

Cindral is not intended for children under 16. We do not knowingly collect information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: